Effective Date: 06/01/2026
By making a purchase through CNE, the customer agrees to the following terms.
1. Scope
This Agreement applies to:
- Merchandise purchases
- Promotional products
- Event tickets
- Any paid transaction processed by CNE
This Agreement does not alter the “No Purchase Necessary” nature of any sweepstakes.
2. Refund Requests
Customers must first contact CNE Customer Service (jk.clearnationent@gmail.com) before initiating:
- Chargebacks
- Bank disputes
- Credit card disputes
Refund requests should be submitted within thirty (30) days of the transaction.
3. Unauthorized Transactions
If a customer believes a transaction was unauthorized, the customer must notify CNE immediately.
CNE may request:
- Identification
- Transaction information
- Supporting documentation
4. Fraudulent Chargebacks
A chargeback may be deemed fraudulent if:
- Merchandise was delivered
- Services were rendered
- Event access was provided
- The customer knowingly authorized the transaction
CNE reserves all legal rights regarding fraudulent chargeback activity.
5. Evidence Submission
In response to a chargeback, CNE may submit to the payment processor, issuing bank, or dispute authority:
- Transaction records
- Shipping confirmations
- Delivery confirmations
- Customer communications
- Account activity records
6. Account Restrictions
Customers who initiate unjustified chargebacks may be subject to:
- Account suspension
- Entry restrictions
- Purchase restrictions
as permitted by law.
7. Collection Rights
If a chargeback is resolved in favor of CNE and funds remain unpaid, CNE may pursue lawful collection remedies.
8. Arbitration Option
At CNE’s discretion, disputes may first be submitted to mediation or arbitration prior to litigation.
9. Limitation of Liability
CNE shall not be liable for banking delays, processor delays, or actions taken by third-party financial institutions.
10. Governing Law
This Agreement is governed by Texas law.
Exclusive venue shall be Harris County, Texas.