Effective Date: 6/1/2026
This Customer Service Policy governs interactions between CNE and participants.
1. Customer Support
Participants may contact CNE regarding:
- Entry questions
- Account issues
- Giveaway information
- Merchandise orders
- Prize fulfillment inquiries
Support requests may be submitted through:
- Website contact form
- Designated customer support number
2. Response Times
CNE aims to respond within:
- 48 business hours for general inquiries
- 5 business days for fulfillment inquiries
- 10 business days for prize verification matters
Response times are estimates only.
3. Participant Responsibilities
Participants agree to:
- Provide accurate information
- Maintain updated contact information
- Cooperate during verification
Failure to do so may affect eligibility.
4. Prohibited Conduct
Participants may not:
- Abuse customer service personnel
- Submit fraudulent claims
- Attempt to manipulate giveaway systems
- Use threatening or harassing communications
CNE reserves the right to terminate communications with abusive individuals.
5. Resolution Process
Disputes should first be submitted to CNE Customer Support (jk.clearnationent@gmail.com).
CNE will attempt good-faith resolution before legal proceedings.
6. Limitation of Liability
Customer service communications do not modify official giveaway rules.
Official Giveaway Rules control in the event of conflict.
7. Governing Law
Texas law governs this Agreement.
Venue is Harris County, Texas.